Q: Does Hidden Oak Catering do delivery only (for events)?
A: We do deliver for events. Please contact us for details on delivery orders
Q: Can we sample any of HOC’s food?
A: That option is not available at this time
Q: Do you provide bar service?
A: We do not provide bar services at this time.
Q: Are your meals plated and served or served buffet style? Is there a cost difference?
A: All our meals are served buffet style so cost is not a factor
Q: Is gratuity included in pricing? If not, who do we tip?
A: Gratuity is not included in pricing. For catered events gratuity can be paid by check or credit card. For delivery orders gratuity can be paid by also by check or credit card.
Q: Does HOC do cleanup and setup?
A: For catered events, Hidden Oak Catering is only responsible for setup of food and the catering area
Q: Are any types of disposable utensils included?
A: Disposable cutlery is included in the price
Q: To save on cost can I pick up the food?
A: If you choose to purchase the food ahead of time, a representative from Hidden Oak Catering will coordinate a mutually agreed upon time and place to meet and pick up the food. We will provide you with a detailed list of what needs to be purchased and a date when the food needs to be delivered
Q: Does HOC cook/prepare food on sight? If so, do you need access to a kitchen?
A: At this time, we do not do any food preparations at the event location
Q: Is there a minimum order that needs to be placed for an event?
A: There is a 10 person minimum requirement.
WHAT DOES THIS TRANSLATE TO IN TERMS OF DOLLARS/PLATES OF FOOD/MEALS? Technically, 10 people can split one hamburger.
Q: How much notice do you need for a catered event?
A: There is a minimum 5-7 day notice on catered events. Rush orders are negotiable
Q: When do I need to get the final guest count to the catering coordinator? What happens if the confirmed guest count fluctuates before the event?
A: The final guest count is due 5 days prior to the event. If guest count increases, extra charges will be due the day of delivery. If guest count decreases, client will still be responsible for final count submitted.
Q: What methods of payment do you accept?
A: We accept all major credit cards and electronic checks. We can also process cards on site
Q: Do you require a deposit?
A: Yes. A 50% deposit is required on all orders.
Q: Does HOC offer a non-profit discount?
A: Yes. We offer a 7.5% discount to all non profit, military, police, fire, & school personnel.
Q: Do you have business insurance?
A: Yes, we do have business insurance
Q: Can I change my order once it’s been placed?
A: Exceptions will be considered on a case by case basis up to 48 hours in advance of the event
Q: What is your cancellation policy?
A: We require a 72 hour minimum cancellation notice. All deposits are non-refundable.
Q: Do you cater outside of the DC, Maryland, Virginia area?
A: We do not cater outside of the DC, Maryland, Virginia area at this time
Q: Some of my guests are vegetarian. How will you accommodate them?
A: Vegetarian substitutions will be available upon request.
- Disclaimer: Hidden Oak BBQ & catering makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. However, there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Hidden Oak BBQ & Catering will not assume any liability for adverse reactions to food consumed, or items one may come in contact with while eating our products.